Items will be shipped within 5-7 days of order being placed; unfortunately we cannot do next day delivery as most items are made to order. Standard delivery is £1.95 and will be added to your order at the checkout.
Delivery should take 2-3 working days. We will retain a proof of postage receipt so if you do not receive your item within 2 weeks then please inform us.
Cancellation and Returns:
- You have the right to cancel an order up to 14 days beginning the day after the goods have been delivered, for a full refund in accordance with the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- Where possible we request the items are returned in their original packaging.
- Any unwanted item must be in an unused and in an ‘as new’ condition
- Goods should be returned to Amanda Williams, 14 St Johns Terrace, Pendeen, Penzance, Cornwall TR197DP.
- We will reimburse an postage costs for returned goods with the exception of orders consisting of multiple items where part of that order is kept. Please note that we only refund the standard delivery cost of postage even if you have paid extra for next day delivery.
- Customers are responsible for the cost of returning items unless the goods are faulty, in which case the return cost of the postage will be refunded.
- Once the item has been received, any refund will be issues within 14 days after the date on which we either received the goods back or received evidence of you having sent the goods back.
- Any items that have been personalised or made to a customer’s specifications (bespoke) are non-returnable unless faulty.